We Will Begin With This:

1. Be kinder than necessary, for everyone you meet is fighting some kind of battle.
That is so true. In my work at the airport, most of the people I encounter are troubled about something. Anything from a delayed flight or missed connections to flying to a funeral, deploying for Afghanistan, coming home injured, losing a job, tests, interviews, interminable business travel with no time at home, insurmountable debt... well, the list goes on and on. Everyone is engaged in some type of challenge. Perhaps twenty to thirty percent are really glad to be flying somewhere. There are honeymoon travelers, sports fans, authors on book-signing tours, musicians who got a big break in Nashville, Amish or Mormon missionaries headed for some project overseas, and 'Spring Breakers' headed for revelry. Many happy faces balance somewhat those who are sad or worried.
Whether troubled or glad, each passenger deserves to be treated with kind attention and not like an item on a conveyor belt.
Common courtesy should be a given. And often its important to 'go the extra mile.'